Institute of Customer Services Professionals
ICSP provides the practical customer service training and interpersonal skills needed in our daily interactions be it at work, school or in our relationships.
These trainings are geared towards educating and enhancing the customer service attitudes of employees and students alike. At ICSP we professionalise customer service by training in all areas and sectors.
Our mission is to promote the professionalism in the provision of customer service and to improve significantly, the performance and returns of businesses through quality customer service education.
1 Mystery shopping – Assessing the services, products, procedures, and process of a business as a customer.
Preparing customer service reports after assessment.
Customer service training – Providing bespoke and generic customer service training.
Customer service department setup – Employing and setting up a customer service department with the standards, strategies and the right human resource for the department.
Providing outsourced services for the department.