CUSTOMER SERVICE PERSONNEL
Customer Services Information
A customer service center representative is the liaison between a company and its customers, handling customer inquiries, problems, complaints and other issues to ensure customer satisfaction. A customer service center representative may work in a retail or office setting. Representatives communicate with customers through e-mail or postal mail, as well as on the phone or in person.
Job duties of a representative include managing orders already received and taking new orders, resolving problems, issuing refunds, discussing product features, transferring calls to other departments and managing customer information files. In addition to working directly with customers, customer service center representatives may spend some of their workday handling general clerical duties or learning company policies and procedures. In some companies, representative also sell products and suggest upgrades to customer