IT Support Personnel
IT technical support will be mainly responsible for installing and configuring computer hardware operating systems and applications as well as monitor and maintain computer systems and networks
- taking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- troubleshooting system and network problems and diagnosing and solving hardware or software faults
- replacing parts as required
- providing support, including procedural documentation and relevant reports
- following diagrams and written instructions to repair a fault or set up a system
- supporting the roll-out of new applications
- setting up new users' accounts and profiles and dealing with password issues
- responding within agreed time limits to call-outs
- working continuously on a task until completion (or referral to third parties, if appropriate)
- prioritizing and managing many open cases at one time
- rapidly establishing a good working relationship with customers and other professionals, such as software developers
- testing and evaluating new technology
- Conducting electrical safety checks on computer equipment.
- Submit weekly report of work flow to superior per company’s reporting systems and format.
- Enter daily log sheet
- You are expected to work for a minimum period of 50 hours in a week.
- A day off duty
- Working hours will consist of day duties, half days, and night schedules.
- You will be required to perform less hours or additional hours depending on work schedules assigned by your superior
What to expect
- It is likely you will be paired at times as some jobs involve working in teams, although you may also work alone on occasions.
- Design work often involves sitting and working at a computer for long periods of time.
- Job satisfaction comes from creating high-quality artwork and building a solid reputation. You will also be able to use your creative powers to solve problems.
Apart from technical and drawing skills, you will need to show:
- passion and enthusiasm for design, with a creative flair
- a flexible approach when working in a team
- excellent communication skills in order to interpret and negotiate briefs
- good presentation skills and the confidence to explain and sell ideas to clients and colleagues
- time management skills and the ability to cope with several projects at a time
- accuracy and attention to detail when finalizing designs
- being open to feedback and willing to make changes to your designs
- Effective networking skills to build contacts
- the ability to think logically
- a good memory of how software and operating systems work
- excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- problem solving skills