Client Service Manager (Dunkwa)
POSITION: CLIENT SERVICE MANAGER
VisionFund Ghana Money Lending Limited is part of a network of International Microfinance Institutions working in 32 countries across Africa, Asia, Latin America, Middle East and Eastern Europe. VisionFund International is a subsidiary of World Vision International and we work in partnership to unlock the economic potential for communities to thrive, by providing financial empowerment to families to create jobs and incomes that improve the well-being of children. VisionFund Ghana Money Lending Limited has 11 branches across the 10 regions of Ghana and serves clients in mostly Rural and Peri-Urban communities.
JOB TITLE : CLIENT SERVICE MANAGER
Reports to : REGIONAL MANAGER
Location : DUNKWA
To provide leadership to a team of branch staff to deliver social and business objectives of the branch.
- Responsible for building strong teams at branch level to ensure efficient output;
- Develop Branch Operating Plan and Budgets;
- Ensure the planned growth in portfolio size that is underlined by high quality;
- Analyse and monitor portfolio performance to guide the development, implementation or updating of Credit Policies and risk rating guidelines and report findings to the Regional Manager;
- A good First Degree with experience in Financial Services delivery (Bank, Rural Bank, Savings & Loans, MFIs);
- A professional Qualification or Second Degree will be desirable;
- A proven track record of portfolio and delinquency management is a must;
- Must be computer literate (Microsoft suite- especially Word, Excel and PPT)
- Must have at least 3 years working experience in a managerial capacity.
Desirable Personal Qualities:
- Must be a matured Christian;
- Must be able to co-ordinate, inspire confidence and be a good team player;
- Must have excellent communication and organizational skills, pleasant disposition but firm character and passion for rural service;
Mode of Application
Qualified individuals should send their applications titled: ‘Client Service Manager (Dunkwa), CVs & Cover letter to:
NOTE: Only short-listed applicants will be contacted.