On the theme “Creating awareness through digitisation”, the event hosted over 50 corporate and investment banking clients in a two-hour discussion and learning session.

The Trade and Transaction Banking team sensitised participants to the need to jump onto the digital wagon in order to cash-in on the numerous gains for their working cycles.

Clients were given hands-on experience on key digital banking products, including an upgraded corporate Internet banking platform, a robust Internet banking system that has a wide array of reporting and payment tools (bulk uploads, H2H connection, ACH, GIS, etc.).

The Managing Director of Fidelity Bank, Mr Jim Baiden, said the forum was organised after the bank successfully improved its corporate electronic channels.

“Fidelity Bank embraces change and believes in adapting to new trends to serving customers. As such, we organised this forum to keep our clients informed and educated on our digital channels upgraded with maximum security to speed up processes and add more convenience to their daily transactions,” he said.

He added that embracing technological change and being innovative was the only way to keep up with customers’ needs. “Our clients are key to our survival as a business entity and we will always go the extra mile to keep them updated with new trends in serving them,” Mr Baiden stated.

A new collections management system which is a dynamic collections tool that offers convenience for establishing collection agreements with schools, airlines, hospitals and government agencies was also introduced to clients. Others include Point of Sale (POS) and Trade options.