The disconnections were done as part of the company's nationwide one month revenue mobilization programme which began on March 20, 2023 and is expected to end on April 20, 2023. 

The 310 disconnected customers were part of a total of 2,344 customers who were visited within the first two weeks of the exercise.

These customers include all individuals, small, medium and large scale organisations.

Revenue mobilisation is a usual part of the ECGs operations. It is handled by a unit in the organisation known as the Revenue Protection Unit.

However, for this special exercise, the organisation rallied the management team and all back end staff from the very top to the bottom, who do not usually deal with customers directly to partake in the activity.

The members of the Board of Directors also joined in the exercise. 

The General Manager for ECG, Tema Region, Emmanuel Ankomah encouraged customers to "do well to pay up their bills to avoid debt and possible disconnection".