Universal Merchant Bank (UMB) is gearing up to host one of the most anticipated customer engagement events of the year — the UMB Customer Experience (CX) Fair, happening this Friday, October 31, 2025, from 7 a.m. to 5 p.m. at the bank’s Head Office in Accra.

As part of its month-long Customer Service Week celebrations, the fair will bring together UMB’s valued customers, business partners, and the public for a vibrant day of exhibitions, innovation showcases, and interactive experiences.

The event will spotlight customer businesses while reinforcing UMB’s dedication to delivering service with S.P.E.E.D.

“Our customers are the heart of everything we do,” said Edem Knight-Tay, Head of Corporate Communications at UMB. “The UMB CX Fair is more than an event; it’s an opportunity for us to celebrate, learn, and build better together.”

The fair aligns with UMB’s Customer Experience Revolution initiative, a key driver in the bank’s ongoing mission to evolve with customer needs and strengthen its heritage as a trusted Ghanaian institution since 1972.

Visitors can look forward to a diverse range of business exhibitions featuring UMB’s entrepreneurial clients across agri-business, fashion, beauty, pharmaceuticals, and food and beverage. There will also be live demonstrations of UMB’s latest digital banking innovations, networking sessions, and entertainment performances throughout the day.

Whether you are a customer, business owner, or simply passionate about innovation and service, the UMB Customer Experience Fair is the place to be this Friday. Come network, explore, and experience the future of banking — powered by UMB’s unwavering commitment to Ghanaian enterprise and customer excellence.

Join the excitement at the UMB Head Office, Accra, on October 31, from 7 a.m. to 5 p.m.
Follow @myumbbank on social media for live updates and event highlights.