Speaking during a panel discussion at the MTN Media and Stakeholder Forum held in Koforidua, MTN officials provided updates on MTN’s investments in the communities, network expansion and customer experience.

Senior Manager for Corporate Communications at MTN, Mrs. Georgina Asare Fiagbenu, shared insights into MTN’s contributions to transforming lives in the communities in which it operates, referring to the MTN Bright scholarship, employee volunteering activities in training the youth in digital skills, including mobile phone repairs. She also shared updates on MTN’s sustainability achievements in its ‘Doing for Planet’ initiatives, whilst providing insights into MTN's Skills Academy, a digital skills training platform for the youth.

Mr. Samuel Duku, Network Field Services Manager for Eastern and Volta Regions, said MTN has deployed over 5,000 sites nationwide, with 87.5% of its data being carried on advanced 4G technology, delivering superior and reliable experience for its customers. “In 2025, we are relocating approximately 130km of fibre infrastructure to boost network resilience and significantly expand capacity, paving the way for next-generation services and applications that will empower individuals and businesses across the nation. He said some sites were being upgraded whilst 5 other communities, which do not have MTN coverage, would be brought on stream during the year. Work in these communities has commenced and is at various levels of completion.”

The Manager, MobileMoney Channel Development, Faisal Ali, shared insights on the inroads MTN Ghana and MobileMoney LTD have made to provide the best value propositions for individual customers and SMEs stating that MTN’s data offers as well as the financial services on its platforms provide businesses the opportunity to trade beyond their locations and gain access to financial support to enhance their businesses.

The MTN Media and Stakeholder Forum was attended by key state institutions that contribute to the development of the telecoms industry in Ghana.  The Eastern regional representative of the National Communications Authority commended MTN for regularly engaging with its stakeholders, while the Deputy Commander for the Eastern Regional Police, ACP Richard Appiah, reiterated the commitment of his team to educating Momo vendors on how to protect themselves from armed attacks. The MCE for New Juaben North, Honourable Adongo, assured the collaboration of the assembly to curb the rampant cable cuts, which disrupt service delivery to customers.

The Media and Stakeholder Forum is organised annually by MTN to update its stakeholders on the activities being undertaken to ensure that customers enjoy seamless services and the best value proposition to enhance their livelihoods. MTN has so far.

visited five out of the sixteen regions and expects to engage all the other regions before the end of year.

MTN Officials with some Stakeholders at the Fourm

A cross section of Participants at the Forum.

Media and Stakeholders in a pose with MTN officials after the Forum.