fonYou has signed a major tier-one African mobile carrier with over 30 million subscribers to deliver its Artificial Intelligence (AI) based Voice Event Manager solution for prepaid subscribers with no credit to complete their calls. It will help the African network provider to secure new revenue streams, boost connectivity and subscriber quality of experience.
According to the GSMA in Sub-Saharan Africa, 95 percent of mobile users are on prepaid tariffs. Subscribers face problems when they run out of credit or have a low credit balance. The number of failed voice attempts can run into the millions each month, resulting in carriers losing revenues. While many mobile operators already provide offline services for subscribers to stay connected, these are not triggered in real-time or offered via a live voice session. This can lead to frustration when customers are unable to complete their calls.
If a subscriber wants to make a call and has insufficient credit, fonYou’s AI and Machine Learning solution will analyze the subscriber’s past behavior, purchase history and payment capacity – all in real time – and offer them the best option so the call can be completed. This ensures a seamless subscriber experience and enables carriers to efficiently monetize millions of voice calls, which would otherwise have not been made.
fonYou’s Voice Event Manager is powered by the company’s flagship iCarrier platform, which selects the most appropriate option to connect the call in real time based on each customer’s unique profile and risk assessment. Thanks to AI and Big Data customer analytics, fonYou can predict, with a high accuracy rate, whether the mobile customer will accept the in-line offer.
Fernando Nez Mendoza, CEO of fonYou, commented: “With a largely prepaid customer base, mobile carriers in Africa can deploy smart solutions that can improve their ability and capacity to distribute airtime more effectively. We are very excited to be working with this major Sub-Saharan operator and add real-time intelligence to the decision-making process behind each subscriber interaction. Our omnichannel, analytics-driven solutions are a perfect fit with the carrier’s monetization initiatives and we expect our collaboration to drive millions of additional paid calls that previously would have resulted in zero revenues.”
By bringing together Fintech and Telecoms, fonYou transforms carriers into digital, analytics-driven businesses that can monetize customer events and maximize new revenue opportunities. Using AI and micro-analytics, our proprietary iCarrier platform, empowers operators to boost their bottom line while increasing customer satisfaction. The company is headquartered in Barcelona and has offices across Latin America, EMEA and the United States.