DHL Global Forwarding, Deutsche Post DHL Group’s air and ocean freight specialist has launched myDHLi – an innovative one-stop customer portal for digital logistics.
In a release, it was noted that, myDHLi’s highly intuitive user interface makes it easy to use and ensures that customers have all relevant information at hand.
The launch is said to begin with a pilot phase including selected customers from five continents (North America, Europe, Asia, Australia and Africa).
According to the release, “myDHLi features a modular build-up. Users can individualize their portal by selecting the specific services they want. Thanks to the single sign-on registration process, all services are available from the beginning. No additional registration or sign-in processes are needed”.
myDHLi is free of charge for all DHL Global Forwarding customers, it said.
Adding on, myDHLi is being rolled out in waves to ensure a smooth region-by-region transition. Interested customers can register for onboarding to myDHLi. Regular updates based on customer feedback will be shared. However, the previous customer portal, DHLi, will be available until the myDHLi roll-out is complete.
Tim Scharwath, CEO DHL Global Forwarding, Freight, said, “Despite accelerating digitalization and super-fast connectivity, customers have a need for reduced complexity. And that is exactly what our tool does”.
He maintained that, “by combining services like online quotation and booking with shipment tracking, document accessibility, and data analyses, we are creating not only 360-degrees visibility, but also have laid the foundation for customers to manage their logistics – anytime and anywhere”.
“We strongly believe that digitalization bears the potential to ease and improve the daily business of shippers and freight forwarders simultaneously. This is even truer during unpredictable and challenging times such as those we are currently facing with COVID-19, and which might now act as an accelerator for digitizing the industry. That is what digitalization means to us and why we made it a cornerstone of our strategy 2025”, the CEO added.
DHL is part of Deutsche Post DHL Group. It offers logistics services ranging from national and international parcel delivery, e-commerce shipping and
fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.