Call managements on a FIFO basis.

2-Technical support to CE / HA  division

3-Escalation management.

4-Day to day operational activities

5- Daily follow up for pending calls

6-Daily job sheet closure & MIS report for Job Sheets.

7-Transport management.

8-Cost control in operational expenses.

9- Overall responsibility of Service Center all across the function.

10-Coordinate with the branch for service Operations

11- Coordination with Sales / Dealers/ EM Showrooms.

12-AMC generation.

13-Field Visit – Customer / Retailers / Stores.

14- Generations.

15-Monitoring & support to Front desk as well as Supervisors/ Field staff.

16- Crises Management.

17- Daily report of Spare parts not available cases.

18 New idea / Innovation for service excellence.

19-Defective management of Dealer /EM stores.

20-Decision on pending cases ( more than 03 days)

21- Replacement monitoring.