Call managements on a FIFO basis.
2-Technical support to CE / HA division
4-Day to day operational activities
5- Daily follow up for pending calls
6-Daily job sheet closure & MIS report for Job Sheets.
8-Cost control in operational expenses.
9- Overall responsibility of Service Center all across the function.
10-Coordinate with the branch for service Operations
11- Coordination with Sales / Dealers/ EM Showrooms.
13-Field Visit – Customer / Retailers / Stores.
15-Monitoring & support to Front desk as well as Supervisors/ Field staff.
16- Crises Management.
17- Daily report of Spare parts not available cases.
18 New idea / Innovation for service excellence.
19-Defective management of Dealer /EM stores.
20-Decision on pending cases ( more than 03 days)
21- Replacement monitoring.