Customer Service Representatives Jobs

Temporary/Contract/Project

1 - 3 Years

First Degree

Retail Jobs

Not Specified

• First Degree/ HND • Post National service experience • Customer service or Call Center experience is a plus

2024-11-19

A Reputable Multinational Telecommunications Company is seeking to employ Call Centre Agents. The successful applicant shall lead and develop the team to deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.  

ROLE SPECIFIC REQUIREMENTS

• Answer enquiries by clarifying desired information; researching, locating, and providing information.


• Resolve problems by clarifying issues, troubleshooting and diagnosing, implementing solutions, escalating unresolved problems to appropriate authorities.


• Fulfils requests by clarifying desired information; completing transactions and forwarding clients requests.


• Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.


• Maintains and improves quality requests by adhering to standards and guidelines; recommending improved procedures.


• Updates job knowledge by studying new product descriptions; participating in educational opportunities.


• Maintains communication equipment by reporting problems.


• Accomplish organizational mission by completing related results as needed.

PERSON SPECIFIC REQUIREMENTS

• Excellent communication skills


• Customer Centric


• Attention to Detail


• Listening skills


• Data entry skills

Airport

Greater Accra

No. 99 Boundary Road, East Legon