Customer Service Representatives

Permanent/Full Time

1 - 3 Years

Higher National Diploma

2019-09-30

Project Management Jobs

Not Specified

Job Category *: Secretarial Select Job Type*: Full Time Working Experience*: 1-3 years Education Level*: HND/BSc Application Deadline*: 30th September 2019 Job Industry*: Sanitation Salary Range *: Not specified Qualifications*: HND/BSc (Secretarial or Equivalent) o Personality Skills: Telephone skills, Effective Verbal and Written Communication skills, Strong Listening and Interpersonal skills, Organized and detail oriented, Microsoft Office skills, Professionalism, Customer Focus and Organization skills, Ability to work under pressure, High Attention to Detail, Smart Appearance, Presentable and Courteous.

A reputable company is looking to employ a Front Desk Officer to manage its front desk by greeting, welcoming, directing and attending to visitors appropriately; notifying company personnel of visitor’s arrival; maintaining security and telecommunications system. Knowledge of social media marketing is an advantage.

 

Duties

 

Visitors

• Greets and welcomes visitors appropriately


• Determines visitors needs in a professional manner


• Maintains visitors register


• Directs visitors to correct persons


• Ensures back up when absent from reception desk

 

Phone Calls

• Answers and addresses incoming phone calls in a timely and polite manner


• Clearly determines the purpose of the call


• Deals with queries and provide correct information


• Forwards calls to appropriate person


• Takes and delivers messages accurately and completely

 

Secretarial Support

• Prepares correspondence and documents


• Organizes mailings


• Develops brand awareness and online reputation


• Prepares and maintains spreadsheets


• Schedules and follows up on appointments and proposals to clients


• Files documents accurately


• Maintains equipment and reports any malfunctions


• Monitors, controls and orders office supplies

 

Mail

• Sorts and distributes incoming mail


• prepares outgoing mail for pick-up or courier


• organizes courier deliveries

 

Meetings

• Books meeting room and informs participants


• Sets up meeting room with necessary stationary and equipment


• organizes catering for meeting

 

Reception Area Maintenance

• Keeps reception area and offices clean and neat


• Maintains and organizes reading material

 

Security Monitoring

• Monitors people coming and going through the reception doors


• Be aware of and reports suspicious activity

Other Duties

• Performs any other duties that may be assigned by Management from time to time

 

Spintex

Greater Accra

Spintex