Customer Service Representatives

Permanent/Full Time

1 - 3 Years

Higher National Diploma

2019-10-31

Retail Jobs

Not Specified

QUALIFICATION • 3 years relevant experience • HND needed • strong numerical ability • good listening and communication skills • customer service orientation • accuracy and attention to detail • problem solving • honesty and integrity • teamwork • stress tolerance

JOB  DESCRIPTION

• perform specialized tasks such as preparing cashier's cheques, personal money orders, issuing traveler's cheques and exchanging foreign currency


• perform services for customers such as ordering bank cards and cheques


• receive and verify loan payments, mortgage payments and utility bill payments


• record all transactions promptly, accurately and in compliance with bank procedures


• balance currency, cash and cheques in cash drawer at end of each shift


• answer inquiries regarding checking and savings accounts and other bank related products


• attempt to resolve issues and problems with customer's accounts


• initiate and open new accounts


• explain, advise on and promote bank products and services to customers


• identify referral opportunities and make relevant referrals


• ensure compliance with all internal controls and established policies and procedures

 

 

Tema

Greater Accra

Tema