Customer Service Representatives

Temporary/Contract/Project

1 - 3 Years

Higher National Diploma

Retail Jobs

Not Specified

• Post National service experience • Experience in similar role in a telecommunication industry , a customer service role or call centre role is a plus • Proficiency in the use of Computer programs, specifically MS-Word, MS-Excel, MS-Power point plus any other programs outside the MS suite. • Ability to analyse information. • Possession of CCNA or CISCO certification

2022-02-01

A Reputable Multinational Telecommunications Company

JOB PURPOSE:

To lead and develop the Team in delivering a World Class Customer experience. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database, determining eligibility.

ROLE SPECIFIC REQUIREMENTS

•Answers inquiries by clarifying desired information; researching, locating, and providing information

•Resolves problems by clarifying issues, Troubleshooting and diagonasing, implementing solutions, escalating unresolved problems.

•Fulfils requests by clarifying desired information; completing transactions; forward requests

•Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

•Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

•Updates job knowledge by studying new product descriptions; participating in educational opportunities.

•Determines eligibility by comparing business information to requirements.

•Establishes policies by entering client information, confirming pricing.

•Accomplish organizational mission by completing related results as needed.

•Maintains communication equipment by reporting problems.

•Keeps equipment operational by following established procedures; reporting malfunctions.

PERSON SPECIFIC REQUIREMENTS

• Warm with strong customer focus


• Excellent communication skills


• Self-motivated and competitive


• Ability and interest to learn about technology


• Able to use computers


• Able to analyse information


• Demonstrates effective ways to build customer relationships (rapport, identifying customer needs, resolving customer queries)


• Commercial awareness - an appreciation and interest in the mobile telecommunications industry


• Working knowledge of all products and services


• Phone Skills


• Listening skills


• Data Entry Skills


• Attention to Detail


• Professionalism


• Able to Multi-task

East Legon

Greater Accra

No. 99 Boundary Road, East Legon