Customer Care Executive (Walk In/Follow Ups)
Customer Service Representatives Information
Job Summary: The Customer Care Executive (walk in/follow ups) is responsible for providing an excellent experience for customers. He or she must have an in-depth knowledge of the company’s offerings, processes, the law etc. to effectively resolve customer inquiries, concerns, complaints.
Attending to customers that visit our premises.
Maintain an accurate and timely database of all customer interactions.
Cross sell and upsell Petra products and value-added benefits to customers.
Send Direct Debit and Exit updates to customers and manage their respective trackers and any other required processes and activities.
Send welcome packs to new sign ons and make welcome calls.
Send outbound campaigns to customers.
Conduct monthly analysis of customer interactions and report on trends.
Encourage customers who want to redeem or transfer to keep their benefits or request a partial withdrawal.
Prepare and submit reports in line with the department and organization's needs.
Support functional projects, programs and activities such as OKRs that are assigned.