Job Summary: The Customer Care Executive (walk in/follow ups) is responsible for providing an excellent experience for customers. He or she must have an in-depth knowledge of the company’s offerings, processes, the law etc. to effectively resolve customer inquiries, concerns, complaints.
Essential Functions:
 Attending to customers that visit our premises.
 Maintain an accurate and timely database of all customer interactions.
 Cross sell and upsell Petra products and value-added benefits to customers.
 Send Direct Debit and Exit updates to customers and manage their respective trackers and any other required processes and activities.
 Send welcome packs to new sign ons and make welcome calls.
 Send outbound campaigns to customers.
 Conduct monthly analysis of customer interactions and report on trends.
 Encourage customers who want to redeem or transfer to keep their benefits or request a partial withdrawal.
 Prepare and submit reports in line with the department and organization's needs.
 Support functional projects, programs and activities such as OKRs that are assigned.