info@businessghana.com
Bilingual Front Desk Executives-1st Degree 2nd Class Upper
Customer Service Representatives Information
MAIN DUTIES AND RESPONSIBILITIES: 1. Register guests and assign rooms and accommodates special requests whenever possible. 2. Assist in pre-registration and blocking of rooms for reservations. 3. Thoroughly understand and adheres to proper credit, cashiering, and cash handling policies and procedures. 4. To understand room status and room status tracking. 5. To be familiar with room locations, types of rooms available, and room rates. 6. To be sales minded and present options and alternatives to guests and help in making choices. 7. To use suggestive selling techniques to sell rooms and to promote other services of the hotel. 8. To be knowledgeable of the location and types of available rooms as well as the activities and services of the property. 9. Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. 10. To possess a working knowledge of the reservations department and make same day reservations and future reservations when necessary. Understand cancellation procedures. 11. To maintain guest room key storage, and supervise access to safe deposit boxes. 12. Process guest check-outs. 13. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, 14. Follows procedures for issuing and closing safe deposit boxes used by guests. 15. Liaise with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. 16. To use proper telephone etiquette. 17. To perform cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. 18. To use proper mail, package, and message handling procedures and record details in the courier Mail Register. 19. To advise guest of any messages, mail, faxes, etc. received for them. 20. Inform guest of the room safe and room key procedures. 21. Communicate services and amenities of the hotel to guests. 22. Direct Bell Person to escort guest and transport their luggage to the room. 23. To be familiar with daily activities and meetings taking place in the hotel. 24. To maintain cleanliness and neatness of the front desk area. 25. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts
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