Service Quality Inspector
Customer Service Technician Information
Service Quality Inspector Responsibilities:
Maintaining positive relationships with customers.
Identifying customer needs and overseeing service delivery within the business context.
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Determining ways to reduce costs without sacrificing customer satisfaction.
Assessing customer feedback and using your creativity to establish, improve, and refine services.
Remaining organized and meeting deadlines.
Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Service Quality Inspector Requirements:
A Bachelor's degree in a Business-related field.
Experience in customer service, leadership, and logistics may be advantageous.
Good computer skills and the ability to use business support software.
Strong customer service, project management, and quality control skills.
Good resource planning skills.
Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.