Customer Service Technician

Permanent/Full Time

3 - 5 Years

First Degree

Engineering Jobs

Not Specified

2+ years prior experience in customer facing roles Must have worked with an oil and gas, mining or power generation firm. • Proven experience in a leadership role is required • Excellent communication skills and the ability to anticipate the needs of customers • Must demonstrate strong analytical thinking skills • Should possess strong problem-solving skills and the ability to make sound judgement calls • Superior organizational and time management skills • Knowledge of customer service programs and databases • Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience

2021-01-31

Our client is an engineering firm operating in Ghana and urgently requires the services of a Client Services Manager. Work experience with oil and gas, mining or power generation  firm is a requirement.

RESPONSIBILITIES FOR CLIENT SERVICES MANAGER

• Interact with clients and build relationships with them while ensuring their needs are being met

• Oversee a team of Sales Executives and ensure they are providing an exceptional client experience

• Mastermind creative ways to deliver an exceptional client experience

• Develop and oversee the implementation of client service protocols

• Resolve complex client problems or disputes in a professional manner

• Coach and support team members to help them meet departmental goals

• Keep records and documentation of client interactions for training purposes

• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement 

 

Interested? Send your CV .

La

Greater Accra

Tse Addo, Behind Trade Fair