Client Services Manager Needed Immediately
Customer Service Technician Information
Our client is an engineering firm operating in Ghana and urgently requires the services of a Client Services Manager. Work experience with oil and gas, mining or power generation firm is a requirement.
RESPONSIBILITIES FOR CLIENT SERVICES MANAGER
• Interact with clients and build relationships with them while ensuring their needs are being met
• Oversee a team of Sales Executives and ensure they are providing an exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Interested? Send your CV .