Guest Relations Officer
Customer Services Administrator Jobs Information
Develops the reputation, customer loyalty and market standing of the hotel by providing a high level of customer care, assistance, and recognition.
• Provides upscale guest service experiences for clients throughout their stay.
• Organizes and manages our guest relations department and staff, effi ciently delegate responsibilities.
• Coordinates and manages communication between guests and staff and follows up to ensure we resolve customer concerns.
• Ensures that the correct arrival, check-in procedures and escorting of all guests to rooms are applied.
• Ensures that employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees always
Maintains a systematic recognition program policy in line with VIP categories to ensure that the relevant room treatments etc. are ex tended in line with status.
• Responds to all guests’ requests, problems, complaints, and/or acci dents presented in an attentive, courteous, and efficient manner.
Responsible for training, coaching, and leading the Team.