In-Room Dining Manager
Customer Services Administrator Information
Our luxury hotel client is looking to hire the services of an In-Room Dining Manager who will provide a courteous, professional and efficient service in accordance with the hotel’s standards to drive sales and maximize profit. Reporting to the Head/ Assistant Head of Department, you will be responsible for producing an outstanding guest experience with the given tools (Leading Quality Assurance, Customer Satisfaction Survey) within the room service and in-room dining outlets by cooperating with the culinary team and managing the other team members. You are to assist in drawing budgets, participate in room service menu design, organise tastings of new menus for room service employees and ensure the working environment is clean and organised at all times. Attend and contribute to all staff meetings, departmental & hotel initiated trainings and produce report and analysis of the outlet during monthly performance meetings. Handle the Minibar operations by conducting monthly inventory of operating supplies and equipment. Establish a pool of qualified and trained full and part time employees in conjunction with the hotel’s People Services Department. Update pre-shift employees on guest profile, service and special requirements. Prepare and review all departmental operations manual updates annually in accordance with the Assistant Head of Department. Support all activities and cooperation with the suppliers. Handle guest enquiries and complaints in a courteous and efficient manner and follow up when required. Act during the absence of the Food & Beverage Manager or Head/ Assistant Head of Department.
Candidates should have a BA/ BSc in Hospitality Management or related field, preferably from hotel school or MBA with two (2) years minimum experience in Food & Beverage management. Excellent oral and written communication skills and fluency in Local & other foreign language are an advantage. Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions. Good people management and interpersonal relationship skills (tolerable & open minded). Ability to identify individual strengths, delegate effectively and work with individuals from different backgrounds. An excellent organizer, good time manager who always applies a professional, confidential and ethical approach to issues at all times. Must have experience of managing a team and proficient in the use of Microsoft office suite (Excel and Word) Individual must be flexible and willing to work on weekends and on shifts.