Customer Services Advisor Information
Perform Opening and Closing Procedures
Although some floor supervisors may work at establishments that don’t close, they still need to open and close registers and make cash deposits on a daily basis.
Diffuse Customer Complaints
Sometimes a customer has a complaint that involves an employee. Floor supervisors have to remain objective, listening to both sides of the argument, and using their conflict resolution skills to diffuse the situation. This sometimes includes disciplining employees.
Delegate Basic Tasks to Staff
Floor supervisors are responsible for making sure all of the staff does what is required of them. They collaborate with their manager during the hiring process and train new hires on company policy. They also delegate basic tasks on an as-needed basis.