JOB BRIEF FOR A WAITER

We are looking for a skilled Waiter to take orders and deliver food and beverages to our customers.

The right Waiter uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Ultimately, it is the duty of the Waiter to provide an excellent overall dining experience for our guests.

Responsibilities

• Greet and escort customers to their tables


• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)


• Inform customers about the day’s specials


• Offer menu recommendations upon request

• Up-sell additional products when appropriate


• Take accurate food and drinks orders


• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages


• Communicate order details to the Kitchen Staff


• Serve food and drink orders


• Check dishes and kitchenware for cleanliness and presentation and report any problems


• Arrange table settings and maintain a tidy dining area


• Deliver checks and collect bill payments


• Carry dirty plates, glasses and silverware to kitchen for cleaning


• Provide excellent customer service to guest

Requirements

• At least a Diploma in Hospitality


• Proven work experience as a Waitress


• Basic math skills


• Attentiveness and patience for customers


• Excellent presentation skills


• Strong organizational and multi-tasking skills, with the ability to perform well in a fast-paced environment


• Active listening and effective communication skills


• Flexibility to work in shifts