Customer Services Assistant

Permanent/Full Time

1 - 3 Years

Diploma

IT Jobs

GH¢1,000.00 - GH¢2,000.00

Listening Skills Phone Skills Resolving Conflict Multitask Patience Positive Attitude Attention to Detail People Oriented Diploma or higher

2021-11-22

We need a customer service personnel wwho would:

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  Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

  
  


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  Keep records of customer interactions, process customer accounts, and file documents

  
  


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  Follow communication procedures, guidelines, and policies

  
  


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  Go the extra mile to engage customers

  
  


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  Resolve customer complaints via phone, email, mail, or social media

  
  


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  Use telephones to reach out to customers and verify account information

  
  


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  Greet customers warmly and ascertain problem or reason for calling

  
  


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  Assist with placement of orders, refunds, or exchanges

  
  


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  Advise on company information

  
  

Accra New Town

Greater Accra

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