JOB PURPOSE & MAIN MISSIONS:

• Receiving enquiries from customers of our dual brand


• Ensure quick response time to enquiries


• Escalate customer issues to CS Manager when necessary


• Initiate follow ups on Customer Complains


• Provide adequate information to customers who require them.


• Reporting weekly on Demurrage issues


• Attending to customers on demurrage and invoicing issues


• Ensure customers pick up their cargo

General customer service duties