IT Service Manager
It Project Manager Jobs Information
Job Category
IT Project Manager Jobs
Job Type
Permanent/Full Time
Working Experience
5 - 10 Years
Education Level
Masters Degree
Industry
IT Jobs
Salary Range
More than GH¢10,000.00
Qualifications
- Master’s Degree in Information Technology, IT Engineering, Electrical Engineering or any other related courses
- At least 8 years working experience as an IT Manager or IT Project Manager in the banking sector, Telecommunications sector or any high-level corporate organization.
- Must understand and be able to prepare Service Level Agreements (SLAs)
- In-depth understanding of IT systems in the corporate environment
- Must be abreast with new technologies in managing work/services remotely
- Have the ability to manage a team and be a good leader
- Must have good understanding of figures and be conversant working with numbers
- Must be a go-getter
- Excellent writing, communication and presentation skills
Application Deadline
2022-10-13
Description
Job Overview
This position reports directly to the Managing Director. This position is very cardinal and critical in the operation and success of the Company.
Job purpose
- To plan, organize, control and motivate the Service Team consisting of Technical Engineers & IT personnel to meet projects’ target.
- Be accountable for profitability and provide a service that meets customer expectations.
Responsibilities
- Control and motivate trained manpower to ensure the operation of an effective, productive and efficient service team.
- Plan and maintain regular monthly account visits with the Customer Account Managers and/or administrators to discuss all aspects of service performance; and continually explore with the customer, methods of improving this performance.
- Provide a technical, installation, repair and maintenance service to customers and/or system users to meet their reliability, availability, and escalation expectations within the company's product performance standards and to monitor and maintain satisfaction levels.
- Control spares and consumables usage to ensure the provision of a satisfactory level of service to customers, at the same time meeting material costs.
- Continuously monitor Service and individual performance and complete appraisals to ensure company standards are maintained in all aspects of machine reliability, engineering skills, human relations skills and personal administration.
- Be accountable for the Service Revenue and profitability via service margins, budgets controls, and non-equipment sales.
- By interpreting data on specific accounts, carry out quarterly or half yearly account reviews with the appropriate customer contact and as necessary.
- Manage work control to ensure a timely professional service is offered to customers and that customer satisfaction is achieved.
- Ensure all aspects of product launches follow the Country Process to achieve quality installations.
- Ensure that all machines in field are under service contracts.
- Maintain and update on a daily basis the “machines in field” MIF list. And do a presentation monthly of the progress done and monthly volume printed.
- Put in place a system that allows access to machines’ data remotely.
- Ensure that installations of machines are always done in appropriate areas.
- Ensure that contract invoices are done in a timely manner
- Ensure weekly that minimum stock level of consumables is maintained
- Seek new clients to enroll on Service Management Solutions.
Location Information
Location
Accra North
Region
Greater Accra
Street Address
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