It Support

Permanent/Full Time

1 - 3 Years

First Degree

Manufacturing Jobs

Not Specified

EDUCATION AND EXPERIENCE Qualification: • A bachelor’s degree in Computer Science or Engineering, Information Technology or related fields. • Minimum of 2 years working experience in similar role. • Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications. • Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications. • Knowledge of current technological developments/trends in area of focus. • Records maintenance skills. • Ability to provide direction to staff and/or student to resolve technological issues. • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. • Ability to determine computer problems and to coordinate hardware, software, and/or network solutions. • Ability to analyze and resolve basic computer problems. • Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.

2022-02-24

Our client, a leading reputable tobacco company is looking for proactive person for the position of IT Support Analyst – West Africa to help with their IT support operations in Ghana.

ROLE PROFILE

The successful candidate will utilize basic technical knowledge to support IT initiatives and provide first-level technical information systems support to customers of the company. He/she will install, maintain, test, and repair systems and networks.

RCS8 is key in WAA for modernizing our trade approach and leveraging insights to drive marketing activities and data-supported business decision. It is key for us to have a smooth running of the solution

DUTIES/ RESPONSIBILITIES

In more detail, the core responsibilities of the RCS8 1L Support are as follows:

• Responsible for ensuring RCS8 trade tool is effectively used by the TMR team by providing support for setup/ resolving issues


• First level support for RCS8 issue: Nigeria, Ghana, Cameroon, CDI, Mali, Burkina Faso, Niger and liaising with the RCS8 global team when required


• Optimizing RCS8 user list


• Supporting the full exploitation of the RCS8 app features, leveraging available options in the software and sharing creative learning materials to the team, with supervision


• Identifying opportunities for leveraging RCS8 data to drive business decision by closely working with the Information & Digital Technology Analytics team.


• Identifying opportunities to decommission any paper work or manual form for the TMR team


• Providing support for ITX-EUS residuals for Ghana EM: AV support, device swap, phone vouchers, IT consumables acquisitions, IT procurements, etc.


• Performs basic problem solving and assistance on various software applications and hardware systems for customers and the company.


• Performs routine technical assistance and maintenance duties.


• Maintains and updates record keeping system; may document projects and maintain user instructions.


• Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.


• May input billing information into a record keeping system.


• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.


• Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.


• Assists with research and development initiatives and in the implementation of new technologies.


• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.


• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.


• Performs miscellaneous job-related duties as assigned.

Other Roles include:

• Providing support for Ghana-Niger-EM: Application support, Device swap, IT consumables Acquisitions, IT procurements, etc.


• Ensure that IT best practices are applied.


• Coordinate meetings with suppliers to assess SLA.


• Coordinate repairing and maintenance of all corporation computing equipment.

Door Access Control Setup and Management:

• Creating new access control card for employees.


• Creating various access Groups for various areas.


• Creating new access control card for Visitors giving them limited access and defining access time for visitors.


• Deleting unused accesses from the system.


• Actively monitoring report of request to Exit/Entry and Denial Request.

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Accra North

Greater Accra

Josiah Tongogari Street