- Work alongside design engineering, reliability engineering, manufacturing, and quality engineering to develop systems with supportability in mind

- Develop operating and maintenance procedures to address deficiencies, mitigate safety risks, and support engineering design changes to our flight systems

- Own development and upkeep of the organisation’s maintenance manuals and Service Bulletins; recognize potential impacts to flight manuals and coordinate with appropriate process owners

- Monitor in-service feedback and triage emergent technical issues

- Lead root cause, corrective action, and preventative action (RCCA/PA) analyses and development of action plans

- Lead meetings with flight operations and maintenance teams from around the world to discuss the top technical issues and share knowledge and best practices

- Work hand-in-hand with engineering teams on the top technical issues occurring in the field, and provide design inputs for next-generation products from an operability and supportability perspective

- Work collaboratively to set and optimize inspection intervals, life limits, and repair standards

- Become the go-to subject matter expert on troubleshooting and repairing flight systems --you should be the first person our global flight operations teams call upon when they have a technical issue that is impacting life-saving deliveries