Field Service Engineer Needed
Maintenance Engineer Jobs Information
Job Description of Field Service Engineer
To be responsible for the installation, repair, and maintenance of company diagnostics products sold to customers in region and always ensure quality service delivery.
Core Responsibilities and Key Result Areas
- Basic troubleshooting, installation, maintenance, and repair on designated equipment
- Completing Preventative Maintenance and field modifications
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
- Maintaining daily communications with customers to ensure resolution and proper follow-up
- Utilizing the escalation process to resolve customer service delivery issues
- Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
Key Performance Indicators
- Response time to customer reports
- Resolution time for technical issues
- On Time Preventative Maintenance
- Completion of Job cards (Time, quality)
- Job invoicing
- Online Job closure rate (Time, Quality)
- Number of breakdown reported over a period of time
- Issue reoccurrence rate
- Customer feedback
Knowledge
Technical
Behavioural
· Good knowledge of
hardware installations
and troubleshooting
· Knowledge of the
practical application of
engineering science
· and technology
· ·
Knowledge of
crisis and conflict
management
· Hardware Management
· Trouble Shooting
· Product knowledge
· Servicing and maintenance
· Installation
· Troubleshooting/Diagnostics
Teamwork andCommunication
· Ethics and
Professionalism
· Customer Centricity
· Innovation
· Accountability
· Partnership &
Collaboration
· Business Intelligence
· Strategic Thinking
Requirements
Educational
Professional
Experience
· 1st class Bachelor’s degree in
engineering is
required
· Certification in any other relevant
field is an added advantage
· 3+ years in medical
equipment diagnosis is
required