Marketing Coordinator Information
The Marketing officer will perform direct sale and customer service activities while providing education to retailers and consumers on products.
Locations: Takoradi, Ho, Bolgatanga, Tamale, Sunyani, Wa and Koforidua
NB: Kindly state your preferred location on your cv
- Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.
- Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
- Advise prospective and current customers by answering questions and addressing concerns about purchased products.
- Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
- Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
- Follow organization standards to maintain quality service and guarantee customers receive exceptional service.
- Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.
- Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs
- Present recommendations to improve customer satisfaction