Operations Assistant Jobs

Temporary/Contract/Project

1 - 3 Years

Diploma

Logistics Jobs

GH¢1,000.00 - GH¢2,000.00

● Previous Call Center/ Customer service/ hospitality experience is a plus. ● Abilityto meet demanding vendor service targets ● Independent and resourceful ● Strong drive and leadership ● Impeccable communication skills (spoken and written) ● Exceptional organizational skills ● A good understanding of statistics and logic ● Proficiencyin Microsoft Excel ● Abilityto workindependently and in a team ● The mentality of client service and taking responsibility beyond direct duties ● High level of motivation, determination, and commitment

2023-10-20

Job Description:

 

 A Vendor Support Agent is an extension to the account management team. As a vendor support agent, you will be required to provide guidance and additional support to our registered vendors and restaurants in regard to their operations-related issues, through voice and text communication (calls, emails, etc…).

 

Main Responsibilities:

● Respond to vendors’ questions in a timely manner either via phone, email and/or chat

● Resolve product or service problems byclarifying the vendor’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

● Challenging and influencing vendors to improve service level and operational standards

● Completing service reports bycollecting and reporting on call log information

● Managing oneself and tracking progress with Excel spreadsheets/Smart sheet

● Creating trust with all partners

East Legon

Greater Accra

The Mint Square, Tema Comm.3