Quality Assurance Officer-Financial Sector
Operations Manager Jobs Information
Job Category
Operations Manager Jobs
Job Type
Permanent/Full Time
Working Experience
3 - 5 Years
Education Level
First Degree
Industry
Finance Jobs
Salary Range
Not Specified
Qualifications
First Degree in Business Administration or any related field
Application Deadline
2022-08-22
Description
Summary/Objective
This role is responsible for conducting quality assurance audits in order to ensure agreed standards are met as well as providing recommendations on processes and procedures that impact on quality.
Essential Functions
- Quality Assurance, Process Evaluation and Improvement
- Classify customer requirements and ensure adherence to processes and procedures
- Establish, negotiate and collectively agree with all constituents on service delivery standards, systems, levels and metrics
- Sample output of team members, investigate compliance with and highlight alterations to current processes
- Identify training needs and suggest training sessions to meet quality standards
- Investigate and resolve customer and client complaints as well as process non-conformance issues
- Monitor performance and evaluate processes, identify possible areas of concern, make recommendations and monitor corrective and preventive actions in line with industry standards/benchmarks
- Work with team members to evaluate adequacy of procedures and standards
- Coordinate with team members to provide internal auditors deliverables and reports
- Evaluate audit findings and provide recommendations for appropriate corrective measures
- Ensure that all new processes as well as process updates are properly documented
- Reporting
- Collect, compile and analyze statistical quality data
- Prepare and submit appropriate reports on quality assurance and other related activities
- Other Assigned Tasks
- Undertake any other tasks that may be assigned to the Quality Assurance officer
Location Information
Location
Airport Residential Area
Region
Greater Accra
Street Address
113, Airport West, Dzorwulu