Operations Manager Information
Our luxury hotel client requires the services of a Duty Manager to assess evaluate and ensure the long & short-term departmental goals are met. You will assist all departments by ensuring smooth, prompt and effective service to all guests and manage the Front Office in absence of the Main/ Assistant Front Office Manager. Promptly respond to guests enquiries, arrivals and issues, resolve related problems by co-ordinating with other operating departments in question and follow up as reqiured. Maintain reservation & same day arrivals procedures, follow up on credit outstanding of walk-in guests and validity of account to company instructions and assists with accommodation and transportation of guests in overbooked situations. Check all billing instructions and guest credit for accuracy and resolve related issues. Maintain appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees. Ensure all departmental information is kept accurately and up to date. Promote in house sales and facilities to maximize hotel revenues. Respond promptly to any operational requests from Front Office and other hotel departments. Complete VIP, delegations and group leaders welcome and farewell as appropriate.
Interested candidate must have a Bachelors Degree in Hospitality Management or related field or MBA along with five (5) years’ post qualification experience in Front Office Supervision in a hotel property (proven track record with good progression). Excellent verbal and written communication skills in English and an additional language an advantage. Mature, customer focused and people oriented. Must have experience of leading and managing a team and the ability to identify and delegate tasks effectively. An excellent organizer, good time manager who always applies a professional, confidential and ethical approach to issues at all times. Proficient user in Microsoft office applications and booking systems Micros Fidelio and Opera. Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.