Operations Manager Information
3 - 5 Years
• Direct and supervise retail staff across several retail outlets to ensure they meet set objectives • Provide training to retail employees to develop their skills and enhance their job performance • Ensure compliance with company policies and procedures • Provide solutions that address performance issues in a timely and effective manner • Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele • Contact store managers and other retail staff to communicate relevant information • Mentor and motivate sales staff to put in their best in order to achieve financial goals • Develop and implement budget and plans for retail operations • Visit retail establishments to ensure efficient and effective management as well as high performance sales • Develop policies for the merchandising of goods in retail stores • Monitor inventory levels to determine the need for stock supply at each retail outlet • Set and regulate product pricing using results of market and demand analysis • Ensure compliance with health/safety policies and procedures at retail sites • Listen to customer complaints to address & resolve their issues • Evaluate operational and financial records to determine sales performance of a retail store. Requirements: 1. Must have a minimum of 5 years working experience with one of the supermarkets in Ghana 2. Must possess at least an HND certificate in Marketing/Finance/Economics/Business Management 3. Minimum of 3 years’ experience
The company is in the FMCG industry and its expanding rapidly. It requires the expertise of an indivual with vast exeperince in the supermarket operations.