Assess and track customer experience across all touchpoints, including showroom frontline staff, doctors, procurement, accounts, and business departments.

Measure compliance with company SOPs and identify gaps or areas for improvement.

Identify product and service gaps and report findings to management through the Business Development Manager (BDM).

Understand and anticipate customer needs to improve service delivery.

Enhance customer satisfaction by collecting timely feedback from both customers and internal teams.

Build customer trust and strengthen the brand by proactively managing positive customer experiences.

Collect, track, analyze, and interpret customer feedback to recommend internal improvements.

Document processes, technical issues, customer compliments, and complaints accurately.

Gather customer feedback from all branches on a daily, monthly, quarterly, biannual, and annual basis.

Oversee and support mobile customer service operations.