Other Hospitality Jobs

Permanent/Full Time

5 - 10 Years

First Degree

Hospitality Jobs

Not Specified

- A University degree in hotel management or a related field with experience in opening, managing or re-positioning a resort/hotel with clear track record. - Professional Certificates or Licenses in any relatable field will be an additional advantage. - At least 5 to 10 years of experience as a General Manager or Asst. General Manager. 10 to 15years’ experience in the hospitality industry, with significant luxury and international experience, ideally, including experience in remote locations. REQUIRED SKILLS  - Must have excellent leadership, problem-solving, organization and customer service skills.  - Knowledge of a variety of computer software applications in word processing and spreadsheets (Word, Excel, Power Point and Access). - Effective oral and written communication skills. - Strong analytical skills and decision-making ability. - Ability to work independently and multi-task, prioritizing as appropriate

2023-08-05

JOB DESCRIPTION:

This position is responsible for managing daily resort operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training, direction and support to hotel employees; maintain a high service quality.

DUTIES:

• Monitors the performance of the resort through verification and analysis of guest satisfaction systems and financial reports.


• Maintains service quality standards by conducting ongoing evaluations and investigating complaints.


• Work with the Marketing Manager to create marketing campaigns to promote the resort’s brand and increase sales.


• Work with the Human Resource Manager in the recruitment process of new employees and ensuring the process comply with company policies.


• Meeting with managers of facilities such as Food & Beverage, Housekeeping, Maintenance etc to discuss business operations.


• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.


• Overseeing the financial performance of the resort, making adjustments to meet budget goals.


• Managing the daily operations of the resort, including ensuring that facilities are clean and well maintained.


• Ensuring that all facilities and amenities are in good working order and ready for use by guests.


• Conducting regular meetings with department heads to discuss business operations and identify issues that need attention.


• Establishing and enforcing policies regarding safety and security of guests, employee conduct, and environmental issues such as waste management.


• Determining staffing needs based on current and projected guest capacity and hiring new employees when needed. 


• Oversee the operations functions of the resort, as per the Organizational chart.

Spintex

Greater Accra

Verostina House, Spintex