Client Relation Officer
Other Jobs Information
Job Category
Other Jobs
Job Type
Permanent/Full Time
Working Experience
3 - 5 Years
Education Level
First Degree
Industry
Insurance Jobs
Salary Range
GH¢3,000.00 - GH¢4,000.00
Qualifications
First degree with relevant certification in insurance or related industry is an advantage.
Application Deadline
2021-11-19
Description
- Actively manage targets by establishing close working relationships across stakeholder units/departments to deliver customer satisfaction targets whilst promoting product uptake/renewals with clients.
- Actively ensure entry and reporting of all complaints, enquiries and requests received from clients as well status of resolution activities and issues that are resolved and closed.
- Active involvement in product and client relations training to ensure top-of-mind status of knowledge at all times
- Active involvement in identifying product or service needs based on engagement and interaction with clients
- Liaise with appropriate units/departments to ensure identified or reported customer needs and service gaps based on feedback from clients are met, considered or escalated accordingly.
- Maintain healthy relationships with brokers
- Answer calls promptly and politely speak with clients at all times
- Act as a liaison officer with all internal partner and stakeholder units/departments to resolve client complaints and requests.
- Act as first-level key contact for clients on all post-sales interactions
- Ensure brand compliance in undertaking all above and actively communicate according to company standards
- Monitor service complaints and resolutions and ensure service delivery targets are maintained.
- Monitor GHC’s social media platforms and provide feedback to team and supervisor.
- Ensure random weekly client call-backs are conducted on provider services and confirm authenticity of claims received
- Liaise with Provider Relations Manager to arrange and set up dates for annual health seminars and annual medical screening for clients.
- Visit all clients receiving in-patient care and ensure to send greeting cards (thank you, get well soon, condolence, congratulations, etc.)
Location Information
Location
Adabraka
Region
Greater Accra
Street Address
Kojo Thompson Road