KFC Restaurant Managers Needed Urgently
Other Jobs Information
Job Category
Other Jobs
Job Type
Permanent/Full Time
Working Experience
1 - 3 Years
Education Level
Higher National Diploma
Industry
Hospitality Jobs
Salary Range
Not Specified
Qualifications
• Minimum Diploma in Hospitality Management or HND in Hotel, Catering and Institutional Management, or any related field
• About 2-3 years’ work experience as a Manager in a Quick Service Restaurant (QSR), a hotel or a well-established Restaurant
• Must be result oriented and a fast learner as candidate will be required to undergo thorough training to be acquainted with the KFC Brand standards and food safety standards.
Application Deadline
2022-07-31
Description
- Ensure that the restaurant is effectively and optimum staffed at all times by utilizing the KFC Bench Planning process and leveraging people promise prove points.
- Manage and oversee all new employees’ development through their Induction and in store Training Continuum against training plan/schedule
- Maintain up to date employee files and training records for all employees.
- Create a customer focused environment which is appealing to KFC’s diverse customer base
- Complete period ROCC evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Rigorously follow up on ROCC Action Plans, completing actions in a timely manner.
- Review Guest Experience Survey reports regularly. Develop and communicate a period GES plan, utilizing relevant company tools (MOT observation checklists etc) to ensure the restaurant is consistently achieving the company standard
- Consistently seek to maximize the sales in the restaurant through exceptional operational standards and a ‘maniacal’ approach to customer service. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
- In conjunction with Area Coach, discuss and execute local marketing activities to optimize potential sales growth.
- Understand your local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business.
- Maximize the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food). Monitor daily, weekly and periodically to ensure alignment to BSC targets.
- Develop a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs. Regularly auditing and approving ARM forecast in line with sales and labour to reflect trends and promotions
- Monitors restaurant Speed of Service (SOS) performance and provides coaching to unit management schedules.
- Analyzes sales, labour, inventory and controllable on a continual basis and coaches team members to take specific corrective action to meet or achieve margin and sales growth targets, establishes specific restaurant-level action plans where necessary.
- Trains and mentors subordinates on financial analysis and profitability tips.
- Resolves unit-level financial issues with RSC departments including Accounts Payable.
- Leads performance management process for all management and Team Members, ensuring adequate levels of performance feedback, timely performance appraisals, meaningful training and development planning and due process in resolving workplace disputes.
- Monitors the work environment in all units to ensure fair and equitable employee treatment as well as adherence to all company and legislated workplace regulations.
- Provides ongoing recognition of outstanding performance.
- Drives customer-focused culture by serving as a role model in resolving serious customer issues and training restaurant managers to meet or exceed customer service standards.
- Tracks, analyzes, and identifies root cause of customer complaints and leads restaurant management team to implement systematic solutions.
Location Information
Location
North Industrial Area
Region
Greater Accra
Street Address
15 Dadeban Road