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Temporary/Contract/Project

3 - 5 Years

First Degree

Other Industry Jobs

Not Specified

• Minimum of Bachelor’s Degree in Business Administration or any relevant discipline. • Knowledge of Mobile and Fixed Line products. • Experienced in statistical analysis. • Proficiency in Microsoft Office Suite.

2023-09-14

A Reputable Multinational Company

JOB PURPOSE:

The successful applicant shall contribute professionally to commercial operation activities as part of the strategy to safeguard and grow profitable revenues. He /She shall ensure the setup of Mobile Money Organizations. The role reports to the Customer Management Manager.

ROLE SPECIFIC REQUIREMENTS:

• Monitors, manages and processes fallout orders from customers.


• Identifies and raises any system or process gap that may impact the onboarding experience for a quick resolution.


• Ensures delayed or breached applications are monitored, tracked, and fulfilled within a given ETR (Expected Time to Resolve).


• Confirms service installation with customers and subsequently closes service orders in the ordering system.


• Manages closed but uncompleted service requests.


• Validates and processes refund requests.

• Manages Account Managers throughout the activation process.


• Ensures provisioning challenges triggered by systems are identified and communicated to the system owners for onward resolution.


• Handles Record keeping of delivered devices and SIM cards to customers.


• Updates customer records in the ordering systems.

PERSON SPECIFIC REQUIREMENTS:

• Strong communication and decision-making skills – ability to balance conflicting interests.


• Strong organizational skills and ability to prioritize workload.


• Possess a high degree of initiative, drive, confidence, and ability to enjoy a fast-paced work environment.


• Professional, flexible, and team-oriented.


• Sound commercial acumen.


• Good relationship-building skills.

Accra Central

Greater Accra

No. 99 Boundary Road, East Legon