Client Service Administrator
Other Jobs Information
Job Category
Other Jobs
Job Type
Permanent/Full Time
Working Experience
3 - 5 Years
Education Level
First Degree
Industry
Engineering Jobs
Salary Range
Not Specified
Qualifications
University Degree in the Arts, Management, Business Administration or Marketing or diploma in a similar discipline plus minimum 2years experience in customer service role
Application Deadline
2021-03-05
Description
- The company is seeking an individual, with skills in customer service, office administration, basic accounting and stock management, perform a liaison role between field staff/customers and the sales & operations function.
Dimensions:
- Ensure transactions involving product movements, customer invoicing, payment receipts and petty cash management, are entered into the appropriate ERP system (Quick books) daily as appropriate.
- Manage 20 cash customers accounts, and provide client service support to customers, field sales and staff, relating to product availability, prices, proforma invoice, order taking, receivable collection and customer statements
- Manage blend orders, collection orders, and stock management on all stockholding sites
- No direct reports
Principal Accountabilities:
- To ensure customer invoices (Company & VAT invoices) are issued for all product sales, and ensure timely submission of VAT Returns.
- Manage product stocks at all depots; ensure stocks balance daily, and crosschecked with a physical count monthly.
- Ensure Supplier waybills and invoices are received and filed for all product receipts.
- Comply with company credit policy and ensure that all outstanding receivables are collected promptly.
- Prepare and manage product price data, and maintain it up-to-date
- Make regular phone calls to Head Office customers, to request sales orders and to collect payments when due.
- Handle customer complaints and ensure their speedy resolution
- Manage suppliers of small packs and packaging material to ensure timely delivery
- Arrange delivery of products to customers
- Prospect for new casual customers to expand customer base
- Manage entries into the accounting ERP, and file all company documents
- Manage petty cash.
- Manage product blend orders & collection orders.
Comply with and promote all rules and regulations associated with conduct and comportment in accordance with company policy
Location Information
Location
Adabraka
Region
Greater Accra
Street Address
Kojo Thompson Road