Other Office Jobs

Permanent/Full Time

1 - 3 Years

Diploma

Travel Jobs

Not Specified

• Diploma or Degree in Tourism, Hospitality, Business Administration, or related field • Minimum of 2–3 years’ experience in a travel agency or airline reservations/ticketing role • Strong hands-on experience with GDS systems (Amadeus preferred)

2026-06-30

1. Travel Advisory & Client Engagement
• Provide expert advice on travel options, including routes, airlines, fares, accommodation, and travel requirements

• Understand client needs and design customized travel itineraries

• Build and maintain strong relationships with individual and corporate clients

• Deliver a high level of personalized service to enhance client satisfaction and loyalty

2. Reservations & Ticketing

• Manage flight, hotel, and ancillary bookings using Global Distribution Systems (GDS)

• Issue, reissue, and refund tickets in accordance with airline rules and fare conditions

• Ensure accuracy in fare calculations, taxes, and ticketing processes

• Monitor ticketing deadlines and booking queues to prevent cancellations or losses

3. Sales & Revenue Generation

• Promote and sell travel products including flights, hotels, travel insurance, and holiday packages

• Upsell and cross-sell value-added services

• Meet or exceed individual and team sales targets

• Identify opportunities to grow corporate and high-value client accounts

4. Customer Service & Issue Resolution

• Respond promptly to client inquiries via phone, email, and walk-ins

• Resolve booking issues, changes, cancellations, and disruptions efficiently

• Handle complaints professionally and escalate complex issues where necessary

 • Provide after-sales support to ensure a smooth travel experience

5. Compliance & Travel Documentation

• Advise clients on visa requirements, passport validity, health regulations, and travel advisories

• Ensure compliance with international travel regulations and airline policies

• Maintain accurate and up-to-date client records and booking documentation

6. Operational & Administrative Duties

• Maintain accurate booking records and financial transactions

• Reconcile daily sales and ticketing reports

• Liaise with airlines, hotels, and other travel partners to secure services and resolve issues

• Support internal reporting and performance tracking  

Airport Residential Area

Greater Accra

Kojo Thompson Road