THE ROLES AND RESPONSIBILITES REQUIRED:

Recruitment & HR (30%):

1. Continuously research and recommend new recruitment channels for agents recruiting within agreed budget


2. Actively prospect via all required channels (on field, street fairs, one-on-one’s etc.) to ensure maximum pool of qualified applicants ready for sales roles


3. Collect and assess CVs, conduct interviews and select suitable and qualified applicants in the Northern Region


4. Ensure selected applicants bring all required documents before start of engagement


5. Update the Agents file with all new joiners both manually and electronically Ensure all new joiners complete the required engagement forms and ensure information provided is accurate


6. Prepare introductory letters for agents to open bank accounts


7. Coordinate the provision of ID cards for sales forces in the Western Region Hearings and resolutions of staff grievances


8. Sit in HR level disciplinary meetings for agents in the Northern Region Organize the agreed social events for the year


9. Address staff health benefits related issues

Training (70%):

1. Conduct orientation for all new employees in the Northern Region


2. Conduct values training and code of conduct training for all new employees in the Northern Region


3. Manage the new joiners onboarding process in a timely and orderly manner ensuring a positive onboarding experience


4. Determine training needs by analyzing sales results as well as Quality Improvement reports, spending time in field and liaising with sales supervisors and managers


5. Have weekly check-ups with the Quality Improvement Team to identify key issues and training needs


6. Deliver combination of classroom training and in-field training


7. Continually measure the impact of training on agent productivity, agent quality scores and agent retention


8. Responsible for all logistics arrangement for trainings including conducting training needs analysis, developing customized curriculum and learning activities and implementing training programs to address the needs identified


9. Provide training feedback assessment to gauge effectiveness of trainings conducted


10. Work within agreed training budgets and control costs 


11. Continually upgrade own training knowledge


12. Perform other related mobile sales force training tasks as assigned

THE CANDIDATE – SKILLS AND EXPERIENCE REQUIRED  

1. Minimum of first degree and must have completed National Service


2. Prior experience in sales and/or training


3. Highly organized and structured, able to manage work streams across the Northern region (Tamale)


4. Excellent communication skills and patience


5. You are results-oriented and are able to clearly analyse the impact of your initiatives


6. You take initiatives by sharing ideas to management and implementing agreed activities

Kindly click on the link to apply

https://bima.simplicant.com/jobs/36816-training-hr-officer-tamale/detail