Customer Relations Officer Kumasi
Sales Manager Information
•Supervises sales representatives @ all Branches
•Ensures that customers receive the quickest service possible.
•Assists representatives (sale/service/parts) in handling disappointed customers
•Determines a course of action to resolve customer problems.
•Interacts with customers using phone, email, the company website and in person.
•Provides assistance to representatives during extremely busy times.
•Takes customer complaints to upper management when necessary.
•Coordinates employee meetings, parties and continuing education.
•Generates reports for upper management.
•Helps create, update and maintain call script for representatives.
•Maintains database of customers for follow up.
•Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
•Uses social media to help promote the company’s products and services.
•Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
•Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.
•Trains representatives on new product and service offerings as well as special sales and promotions.
•Helps develop new products, services and promotions based on customer preferences.