Considering the increasing number of customers who visit the service centers and as a result of the lifting of movement restrictions, MTN has also revised its operating hours to 8:00am to 4:00pm Monday to Friday with the exception of service centers located at the various shopping malls which will open from 9:00am to 5:00pm. The service centers will continue to remain closed during the weekends and holidays.

Commenting on the reopening of the service centers, the Customer Relations Executive of MTN Ghana, Mrs. Jemima Kotei Walsh expressed her appreciation to all customers for adjusting to the previous arrangements and for patronizing the digital channels.  

She said, “We continue to review our operations to make decisions that will help us deliver our services whilst also protecting our customers and employees”.

MTN Ghana continues to encourage all Ghanaians to stay safe and observe the appropriate health protocols outlined by the Government, Ghana Health Service and the World Health Organization (WHO). These include regular washing of hands with soap and water and the mandatory wearing of masks at the service centers. 

From the beginning of the COVID 19 infection in Ghana, MTN deployed temperature guns and hand sanitizers in all its offices. MTN has also implemented social distancing and the wearing of masks by its employees amongst others.

MTN still believes that using the enhanced digital channels is still the best way of minimizing the risk of infections during this period.  MTN therefore continues to encourage customers to use its digital channels such as twitter @MTNGhana/@AskMTNGhana; Facebook: MTNGhana, MyMTN App or Email via customercare.gh@mtn.com. MTN’s call center with toll free number 100 continues to operate 24hours a day.