The Minister of Transport, Mr Mike Hammah, has urged the Ghana Airports Company Limited (GACL) to be more pro-active in educating passengers on the workings of the Kotoka International Airport (KIA).
He said when this was done effectively, passengers would have a much better understanding of circumstances they found themselves in at the airport, and complaints would be made by passengers only if they faced real problems that needed to be addressed.
Mr Hammah said this on Friday when he paid a working visit to the KIA.
He commended GACL for major rehabilitation works underway at the airport and said the nature of some of those works was bound to create some inconveniences.
He said in the long term, however, these works would enhance the various functions performed at KIA and ensure excellent services for passengers.
Mr Hammah said effective communication was essential to passengers especially concerning the rehabilitation works, adding that it was important for the passengers to know that their safety and comfort were the key factors.
The Transport Minister, who observed major rehabilitation works being done on the roof of the entire terminal building, said it was absolutely understandable that such a major project would cause a little leakage once in a while.
The Minister said with KIA being the first point of contact into the country, it was very crucial, that those who dealt with in-coming passengers were very well educated on the need to give these passengers a good "first impression,".
He added that that was very much needed so far as making KIA an aviation hub in the West African Sub-Region.
Mrs Doreen Owusu-Fianko, Managing Director of the GACL, said management and staff were working hard to achieve the objective of making KIA the hub in the region.
She said although there had been some challenges, she believed that all had been well so far, adding that it was just a matter of time "for us to reach our goal".
The Board Chairman of GACL, Mr George Kuntu Blankson, expressed appreciation to Mr Hammah for personally visiting the airport.
He said with KIA being the gateway to the country, it was important to not only to improve upon facilities and services, but also to contribute to the "Better Ghana Agenda".
Mr Blankson said the current situation at the KIA was in perfect line with international standards.