Stanbic Bank has been crowned the best in Corporate Banking by KPMG in its 2025 Customer Experience Leaders Assessment Ranking.

The bank also secured third and fourth positions in retail and SME banking respectively. 

The survey, independently conducted by KPMG, reflects Stanbic Bank Ghana’s deliberate focus on building trusted relationships, delivering relevant financial solutions and consistently enhancing service quality across its touchpoints.

The recognition aligns with the Bank’s 2026 priorities of discipline, purpose, and sustainable value creation for customers, businesses, and the wider economy.

Stanbic Bank Ghana’s performance mirrors its strategy of embedding customer experience across operations, digital platforms, relationship management and advisory services, particularly for corporates and SMEs that are critical to Ghana’s economic development.

Chief Executive of Stanbic Bank Ghana, Kwamina Asomaning, said the recognition reflects the years of hard work and deliberate actions to move the bank forward. 

“This recognition reflected years of deliberate work to stay close to our customers, understand their needs and consistently deliver solutions that created real value,” he said.

The focus on customer experience is deliberate, structured and executed daily across all service channels. 

Stanbic Bank seeks to identify unmet customer needs and translate them into tailored products, advisory services, and digital solutions that adapt to evolving expectations.

Success is measured not only by financial results but also by the consistency and quality of experiences delivered to customers, employees, and partners. 

“True success went beyond financial numbers and rested on the experiences we delivered every day,” Mr Asomaning added.

Macroeconomic

Economic performance across the financial sector remains closely linked to macroeconomic stability. 

In 2025, inflation eased into single digits, and the cedi traded within a narrower range, providing greater predictability for households and businesses.

“Improved stability supported confidence and created a more conducive environment for banks to play their intermediation role,” he said.

Mr Asomaning emphasised that while macroeconomic stability is necessary, it is not sufficient for long-term transformation. Sustained growth requires discipline across political, social, and economic spheres, including adherence to the rule of law and prudent management of public resources.

“Without discipline, growth narratives rang hollow, but with discipline, capital flows increased and inclusive growth followed,” he said.

SME banking

Stanbic Bank continues to support entrepreneurs, SMEs, and large corporates, prioritising sectors such as innovation, trade, infrastructure, and other productive areas that strengthen resilience and competitiveness.

“We remained focused on partnering businesses to grow sustainably and create shared value,” Mr Asomaning said.

Looking ahead, the Bank will intensify efforts to listen to customers, respond swiftly, and deliver effective solutions. Every interaction is viewed as an opportunity to guide product design, service delivery, and decision-making.

The Head of Corporate Banking, Musah Abdallah, also said being ranked number one in Corporate Banking customer experience is a testament to the trust our clients place in us and our team’s dedication to deliver excellence every day.

“We remain committed to partnering our customers with innovative and dependable solutions for sustainable growth," he said.