In a statement issued on Monday, December 29, 2025, ECG said affected customers can now buy electricity credits without difficulty via the ECG Power App, the short code *226#, and authorised third-party vendors.

The company thanked customers and the public for their patience and cooperation while the issue was being addressed, noting that their support was crucial to the swift resolution.

ECG also urged customers to continue using its official platforms to help enhance nationwide service delivery.