In its 2026 first quarter report, the Commission announced that it successfully addressed 414 out of 444 complaints from both consumers and utility providers while the rest remained under investigations.  

It reported that 352 of the complaints, representing 80 per cent, were filed against the Electricity Company of Ghana (ECG), whilst 77 were lodged against the Ghana Water Company (GWL) and 15 against consumers.  

Notably, 415 of the complaints were in protest of the quality of service with the rest against billing, payment, metering, unlawful disconnection and damaged property.  

The report indicated a significant increase in the complaints received compared to the same period in 2025 and 2024, attributing it to increased routine monitoring, and initiatives like complaint clinics and “PURC in your home.”  

Within the period, officers of the Commission undertook customer service centre monitoring in selected offices covering four ECG district offices, three GWL district offices and three ECG customer service centers.  

The team also undertook four complaint clinic exercises in Supredo, Egyaa No. 2 and 3, Egyaa No. 1 in the Mfantseman Municipality, and Odwumase during which they interacted with 118 consumers and distributed 110 leaflets, according to the report.  

“Stakeholder engagement activities undertaken by the Central Regional Office during the period ending March 2026, were comprehensive and impactful, yielding significant positive outcomes for both regulated utility companies and consumers.  

“While complaints relating to quality of service dominated during the period, the Regional Office consistently ensured that consumers received timely and satisfactory responses to their concerns,” the Commission reported.  

“Overall, sustained stakeholder engagement and effective complaint management have contributed to improved trust, transparency, and service delivery within the utility sector,” the report noted.