Government is moving to digitise how Ghanaians report power outages, with plans to introduce a WhatsApp-based system that allows users to flag faults instantly and trigger a rapid response from technical teams.

The initiative, according to the Minister of Energy and Green Transition, John Abdulai Jinapor, is aimed at eliminating delays associated with traditional call centres and improving communication between power providers and consumers.

Speaking at the final day of the President’s resetting tour of the Northern Region, Dr. Jinapor said, “We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication.”

He announced that the new system will allow consumers to bypass call lines entirely. “We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time.”

The move signals a shift toward real-time service delivery, with authorities expecting the platform to reduce downtime and significantly improve customer experience in electricity distribution.

The rollout is also expected to deepen digital engagement in the power sector, as government leverages mobile technology to bridge longstanding gaps in fault reporting and response time.