This training is structured to teach/refresh Supervisors and Managers in public institutions report writing. Trainees will also be guided in the development of presentations in different formats, and techniques in doing presentations.
This training package is tailored to help Customer/Client Service personnel manage customer relationships efficiently to exceed customer expectation. The primary objective of this training is to share tried and tested best practices in customer service delivery.
Brand Awareness Research
The brand awareness research will help assess the degree of consumer recognition of a product by its name. Creating brand awareness is a key step in promoting a new product or reviving an older brand. It will also help gather information on the qualities of the brand, and how it distinguishes itself from its competition. The research could provide information on how the brand could be set apart from the competition.
Internal Communication and Writing for Managers
Internal communication training is important for HR officers, administrative officers, line managers, and managers in general. The sessions will look at the various ways of communicating with staff, and how to write memos, reports, and other forms of business writing.
Online Marketing and Communication
The internet is a place to increase visibility and build relationships with customers or clients. This training is structured to teach the rubrics of online marketing. It will help trainees understand how to harness the internet for marketing and communication, and monitoring; touching on media, content, and how to interact and communicate with clients or prospects online.